Privacy policy statement

Protecting your privacy is important to us. This policy explains the types of information lythorvane may collect, how it is used, and the steps we take to safeguard your personal data in line with Australian law.

Information we collect

We collect information to provide a tailored and secure consultation experience. Data is only gathered as needed for requested services.

• Contact details such as name, email address, and phone number when you reach out.
• Details you provide in forms, messages, or during consultation sessions with our team.
• Usage data from interactions with our website, including browser type and pages viewed.
• Any information you choose to share for support, feedback, or service improvement purposes.

How we use information

Your data is used to deliver requested services and improve our consultation process. We do not sell or misuse your details.

• Responding to your enquiries or appointment requests in a timely and effective manner.
• Customising our recommendations based on your preferences and feedback.
• Enhancing website functionality and addressing system safety or technical issues.
• Meeting regulatory obligations and maintaining compliance with Australian standards.

Our legal basis

We process your data according to lawful grounds, including consent and contractual obligations.

All personal data is handled responsibly and only processed when necessary for service provision, compliance, or with your express consent. Processing is limited to the stated purposes outlined in this policy.

Information sharing

Your data is never sold to third parties. Information may be shared in these limited circumstances:

• With trusted service providers who help us operate the website or fulfil requests, given they adhere to confidentiality terms.
• To comply with legal requirements, address potential fraud, or protect user rights as required by law.
• In case of business changes, information may be transferred as permitted under Australian regulations.

Data security

We implement technical and organisational safeguards to protect your data against unauthorised access, misuse, or loss. Access is limited to authorised personnel only. We continually review our systems to ensure security standards remain robust. However, no system is immune to risk, and we encourage vigilance with personal information online.

Your rights

Australian law provides you with rights regarding your personal data and its management.

• Request access to your personal information and receive a summary of collected data.
• Request correction or deletion if you believe any information is inaccurate or unnecessary.
• Object to specific uses or withdraw consent for non-essential data processing.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you have privacy concerns.

Cookies and tracking

Our site uses cookies to enhance navigation and analyse usage patterns. You can control cookie preferences in your browser at any time.

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Contact us

For questions or concerns about your privacy or data handling, you may contact our team at any time.

Policy updates and changes

We may modify this policy to reflect updates in practice or law. Notice of changes will be posted on this page.